Emergency Dispatch
Featured Case Study
A self-initiated information design and motion project exploring how design can make high-stakes decision-making easier to understand.
The Challenge
When someone calls 911, they don’t enter a line. They enter a system that evaluates urgency, assigns priority, and routes the right resources in real time.
My Role
Concept, art direction, information design, and motion design.
The Approach
Using color, geometry, and motion, I created a visual language that explains how emergency calls move from intake to dispatch.
Instead of dramatizing the emergency, the project reveals the decision-making process behind every response.
Each point is a decision.
The highlighted path follows a single call from intake to response.
Decision Logic
How the System Decides
Follow a single emergency call as it moves through triage, prioritization, and dispatch.
Production Script
A behind-the-scenes look at how the visual system was translated into motion, timing, and sequence.
From System to Interface
The same decision logic applied to a dispatch dashboard for managing calls, resources, and priorities in real time.
Dispatch, Explained
Interactive diagrams reveal how emergency calls move through the system.
Call-to-response sequence
A call moves through triage, classification, and dispatch. Each step re-evaluates priority as new information enters the system.
Network logic
Calls are routed through a live system shaped by priority, proximity, availability, and load.
Design principles
The visual system avoids drama. Tension comes from the logic of the board.